Apple and K12 IT

Running sysdiagnose and Wireless Diagnostics With Self Service

Troubleshooting technology issues this past year has been especially challenging due to the distance coronavirus has forced upon us. Getting good data to help our users has been more difficult when it’s not possible to be in front of their computer. Mac admins who have worked with Apple support or filed feedback know the very first data point usually requested is a sysdiagnose. No logs, no help. A sysdiagnose contains a voluminous amount of log files which can help pinpoint exactly what’s gone wrong with a Mac.

Feature Request: Managed AirDrop

I’m going to try something different for this post. Instead of solving a technical problem or analzying an element of Apple device management, I’m going to propose a new feature. This particular feature has been on my mind since 2018 when I first opened an Apple enterprise support case asking product engineering to consider it for their future roadmap. Of course that’s mostly wishful thinking. What I want is not what everyone wants. Even years later though, I can’t shake the feeling this would help in a variety of scenarios. What I’m proposing is a managed AirDrop feature, and I hope after reading through why you’ll file feedback too.

Authorization Rights Management for Standard User Access

Authorization rights on macOS determine are a core part of the security model which determine who can and can’t access specific functions. For example, system.preferences.datetime determines authentication required to modify Date & Time settings under System Preferences. A curious power user could cause a lot of harm changing authorization rights, and for the most should be left well alone. However, modifying authorization rights is particularly useful in granting standard users access to areas only admins can go by default.

Notes on Activation Lock: Apple Silicon Management Challenges

Apple silicon has made Mac exciting again. Exiting for consumers who can run most everyday tasks at near ludicrous speed. Exciting for IT admins as the rules for managing this new era of Mac shift around them. There’s a new normal, and what worked with Intel Macs might not work on Apple silicon. In this post we’ll look at Activation Lock. The good, the bad, and what’s actually true.

Page 1 of 5