Running sysdiagnose and Wireless Diagnostics With Self Service
Troubleshooting technology issues this past year has been especially challenging due to the distance coronavirus has forced upon us. Getting good data to help our users has been more difficult when it’s not possible to be in front of their computer. Mac admins who have worked with Apple support or filed feedback know the very first data point usually requested is a sysdiagnose. No logs, no help. A sysdiagnose contains a voluminous amount of log files which can help pinpoint exactly what’s gone wrong with a Mac.